Legal Framework

Terms of Service
Professional Service Agreement

These terms establish a clear framework for our professional relationship, ensuring mutual understanding of rights, responsibilities, and expectations for all DeeSha technology services and platforms.

Fair & Transparent
Legally Compliant
Mutually Beneficial

Service Scope & Coverage

These terms apply to all DeeSha services, platforms, and professional engagements, ensuring comprehensive coverage and clarity.

💼

Technology Consulting Services

Professional consulting, custom development, and technical advisory services

Includes:

  • Microsoft Power Platform development and consulting
  • Custom software development (web, mobile, APIs)
  • AI and automation implementation services
  • Blockchain and Web3 development services
  • Azure cloud architecture and migration services
🌐

SAAS Products & Platforms

Software-as-a-Service platforms and digital products

Includes:

  • SynqHub business management platform
  • SynqTools comprehensive business suite
  • IntelliRoute AI-powered logistics platform
  • Other proprietary software platforms and tools
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Support & Maintenance Services

Ongoing support, maintenance, and enhancement services

Includes:

  • Technical support and troubleshooting
  • Platform maintenance and updates
  • Performance monitoring and optimization
  • Training and user adoption services

Key Terms & Conditions

Essential terms that govern our professional relationship and service delivery commitments.

⏱️

Service Level Agreements

Guaranteed uptime, response times, and performance standards

  • 99.9% uptime guarantee for SAAS platforms
  • 24/7 technical support for enterprise clients
  • Defined response times based on issue severity
  • Performance benchmarks and monitoring
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Intellectual Property Rights

Clear ownership and licensing terms for all deliverables

  • Client owns custom development deliverables upon payment
  • DeeSha retains rights to proprietary methodologies and tools
  • Shared IP arrangements for collaborative development
  • Third-party licensing and compliance management
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Payment Terms & Conditions

Transparent pricing, payment schedules, and billing practices

  • Net 30 payment terms for enterprise clients
  • Milestone-based payments for development projects
  • Subscription billing for SAAS platforms
  • Late payment fees and collection procedures
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Data Security & Confidentiality

Comprehensive data protection and confidentiality commitments

  • Enterprise-grade security measures and encryption
  • Mutual non-disclosure agreements
  • GDPR and regulatory compliance
  • Data breach notification procedures

Detailed Terms and Conditions

1. Acceptance of Terms

By engaging DeeSha Technologies for any services, accessing our SAAS platforms, or entering into a service agreement, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

2. Service Delivery and Performance

DeeSha commits to delivering professional technology services according to agreed specifications, timelines, and quality standards. Our service delivery includes:

  • Qualified personnel with relevant expertise and certifications
  • Industry best practices and proven methodologies
  • Regular progress reporting and communication
  • Quality assurance and testing procedures
  • Documentation and knowledge transfer

3. Client Responsibilities and Cooperation

Successful project delivery requires active client participation and cooperation:

  • Providing accurate and complete requirements and specifications
  • Granting timely access to necessary systems, data, and personnel
  • Participating in reviews, testing, and feedback sessions
  • Making decisions and approvals within agreed timeframes
  • Ensuring availability of designated project contacts

4. Intellectual Property and Ownership

Intellectual property rights are clearly defined based on the nature of services:

  • Custom development deliverables become client property upon full payment
  • DeeSha retains ownership of proprietary tools, methodologies, and frameworks
  • SAAS platforms remain DeeSha property with usage rights granted to subscribers
  • Third-party software and tools are subject to their respective licenses
  • Collaborative developments may involve shared IP arrangements

5. Payment Terms and Billing

Payment terms are established to ensure fair and timely compensation:

  • Net 30 payment terms for approved enterprise clients
  • Milestone-based payments for development projects
  • Monthly or annual subscription billing for SAAS platforms
  • Late payment fees may apply after 30 days past due
  • Suspension of services for accounts over 60 days past due

6. Confidentiality and Data Protection

We maintain strict confidentiality and data protection standards:

  • Mutual non-disclosure agreements for sensitive information
  • Enterprise-grade security measures and access controls
  • Compliance with GDPR, CCPA, and other applicable regulations
  • Regular security audits and vulnerability assessments
  • Incident response and breach notification procedures

7. Termination and Transition

Either party may terminate the agreement with appropriate notice. Upon termination, we ensure smooth transition including data export, documentation transfer, and reasonable transition assistance to minimize business disruption.

Responsibility Matrix

Clear division of responsibilities ensures smooth project execution and mutual accountability.

Service Delivery

DeeSha Responsibilities

  • Deliver services according to agreed specifications
  • Provide qualified and experienced personnel
  • Maintain professional standards and best practices
  • Meet project timelines and milestones

Client Responsibilities

  • Provide accurate requirements and specifications
  • Grant necessary access and permissions
  • Participate in reviews and feedback sessions
  • Make timely decisions and approvals

Technical Infrastructure

DeeSha Responsibilities

  • Maintain secure development environments
  • Provide necessary tools and technologies
  • Ensure backup and disaster recovery
  • Monitor system performance and security

Client Responsibilities

  • Provide access to required systems and data
  • Maintain appropriate IT infrastructure
  • Implement recommended security measures
  • Ensure data backup and recovery procedures

Communication & Collaboration

DeeSha Responsibilities

  • Provide regular project updates and reports
  • Maintain open communication channels
  • Respond promptly to client inquiries
  • Document decisions and changes

Client Responsibilities

  • Designate authorized project contacts
  • Participate in scheduled meetings and reviews
  • Provide timely feedback and approvals
  • Communicate changes and requirements clearly

Limitations & Disclaimers

Fair allocation of risks and limitations that protect both parties while ensuring accountability for service delivery.

Limitation of Liability

Our liability is limited to the amount paid for services in the preceding 12 months

Protects both parties while ensuring accountability for service delivery

Force Majeure

Neither party is liable for delays caused by circumstances beyond reasonable control

Accounts for unforeseeable events affecting service delivery

Warranty Disclaimer

Services provided 'as-is' with no warranties beyond those explicitly stated

Clarifies the scope of guarantees and service commitments

Indemnification

Mutual indemnification for third-party claims arising from each party's actions

Ensures fair allocation of legal risks and responsibilities

Questions About Our Terms?

We believe in transparency and are happy to discuss any aspects of our terms or customize agreements for specific enterprise requirements.

Legal Inquiries

hello@deesha.com.au

Contract Discussions

Available for enterprise clients

Custom Agreements

Tailored for specific requirements

Governed by Laws of Jurisdiction
Last Updated: January 2025